Legal, Delivery SLA & Policies

1. Terms of Service

Nexus Lift supplies documented business infrastructure assets (profiles, SOP packs, operating systems, and automation blueprints). Purchase constitutes agreement that deliverables are custom digital work, not generic stock templates.

2. Delivery SLA

• Starter Profile (৳999): 48–72 business hours after verified payment.
• Growth Profile (৳1,499): 48–72 business hours after intake form completion.
• Premium Corporate (৳2,999): 4–5 business days.
• Enterprise OS / Custom: scoped in writing before production starts.

Clock starts when (a) bKash/Nagad/Bank payment is verified and (b) client intake fields are complete. Delay caused by missing client data is not counted against SLA.

3. Deliverable Format

Every paid pack includes: Print-Ready PDF (300 DPI) + Fully Editable Word (.docx). Automation modules, where sold, include implementation notes. No vendor lock-in.

4. Revisions

• Starter: 1 structural revision within 7 days of delivery.
• Growth: 2 revisions within 10 days of delivery.
• Premium: 2 revisions + 1 typography/layout pass within 14 days.

Scope expansion (new products, extra research, extra pages) is billed separately.

5. Refund Policy

Because assets are custom-engineered, refunds are not issued after production has started. If work has not started within 24 hours of payment, a full refund may be requested in writing to support@nexuslift.shop.

6. Privacy

We collect name, business name, phone/WhatsApp, and operational notes solely to diagnose, fulfill, and support your order. Data is stored in Google Sheets CRM and Cloudflare Worker logs. We do not sell lead lists. You may request deletion in writing.

7. Payment

100% advance via bKash / Nagad / Bank. Production does not begin until transaction ID is verified. Official invoice/receipt issued on request.

8. Contact

support@nexuslift.shop · WhatsApp +880 1814-716713 · Daily 10:00–22:00 BST